Posts tagged ‘customer service’

Tearoom Review – Sugar N’ Spice in Brisbane, Australia

I first came across Sugar N’ Spice in 2010 when I moved to Brisbane and spent an afternoon scouting for tearooms. I wasn’t disappointed. Mark, the proprietor is passionate about tea, coffee, chocolate, places great importance on great products, and excellent customer service, which is something that has been lost for many years in the UK and what I have been experiencing in Australia, too.

It doesn’t matter whether you are buying a tea, hot chocolate or coffee on the go, or whether you prefer to sit inside the café, Mark and his TEAm go out of their way to service you with a smile. I was very impressed that many of the customers were greeted by their name.  Now THAT’s customer service.

Let’s get back to the tea though.  For me, the tea that is available, the way it is presented to you and how it’s been presented to you is really important.  It all starts with the tea menu.

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Truly Memorable Tearoom Experiences

Here are a few ways I have observed over the years to make that tearoom experience truly memorable for the customer:

Tea Menu. Tea menus come in many forms: from a one-line sentence listing the teas to a menu above the counter to several pages of teas described in a way that is not wholly dissimilar to a wine menu. I look forward to the day when tea menus in all cafés and restaurants are written in a clear, concise, and inviting way that excites customers as they look through them. However teas are presented on a menu, though, it is the ordering experience that can really make a difference.

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